Benefits
 If you do not have transportation to a covered medical appointment, you may qualify for free ride through Non-Emergent Medical Transportation (NEMT).

NEMT is for scheduled medical care and non-emergency health visits. If you are having a medical emergency, call 911.

Transportation provider change

⚠️ Transportation services are changing in the Denver metro area

Beginning July 1, 2026, Health First Colorado is transitioning to MediDrive in the Denver metro area. MediDrive is the company that schedules rides with NEMT drivers for you. MediDrive works on behalf of Health First Colorado.

Who should I call?

Do you live in one of these Denver metro area counties?

  • Adams
  • Arapahoe
  • Boulder
  • Broomfield
  • Denver
  • Douglas
  • Jefferson
  • Larimer
  • Weld

Yes, I live in one of these counties.

My appointment is Call
On or before June 30, 2026 Transdev
855-489-4999 (toll free) (State Relay: 711)
On or after July 1, 2026 MediDrive (Starting June 15, 2026)

Updated contact information and website details will be provided prior to the transition.

Important: The company you call depends on your appointment date, not the day when you schedule the ride.

No, I live outside those Denver metro counties.

Continue using your current local NEMT provider.

A statewide rollout of MediDrive will occur later in 2026. Health First Colorado and MediDrive will send you a letter and update this webpage when that change happens.

What services can I get transportation to?

You may be able to get transportation to covered Health First Colorado services, including:

  • Doctor and specialist appointments
  • Behavioral health (mental health and substance use disorder) visits
  • Dialysis treatments
  • Physical therapy and rehabilitation
  • Pharmacy trips
  • Hospital discharges
  • Other medically necessary covered services

Transportation may include:

  • Public transit
  • Car or van rides
  • Wheelchair-accessible vehicle

Schedule a ride

Schedule your ride at least two business days before your appointment.

Be ready to give:

  • Your name
  • Your Health First Colorado ID number
  • Your birth date
  • Appointment date and time
  • Pick-up address
  • Provider name, address, and phone number

A parent, caregiver, or other support person may be able to ride with you when medically necessary.

Other transportation benefits

Mileage reimbursement

If a friend, family member, or caregiver drives you, you may qualify for mileage reimbursement. Prior approval through MediDrive is required. Contact MediDrive for information.

Out-of-state NEMT travel

NEMT may cover:

  • Mileage reimbursement
  • Air travel
  • Train travel
  • Meals and lodging

Prior approval through MediDrive is required. Contact MediDrive for information.

Feedback about an NEMT experience

Contact Health First Colorado if:

  • A driver takes an unnecessary route
  • A driver offers money or incentives
  • A driver behaves inappropriately
  • You have concerns about your transportation service

Report concerns to Health First Colorado

Report concerns to the Colorado Attorney General’s Office

Your name and personal information will be kept confidential when reporting suspected provider fraud.

Questions?

Send questions to NEMT@state.co.us.