Get help with PEAK
Apply for coverage, make changes to your account, and check the status of an application on the PEAK website.
You can also download the Health First Colorado mobile app to keep your information up to date and find a doctor or dentist right from your phone.
If you need help with a technical issue on PEAK, such as password resets, error messages, or problems with navigation you can call, chat, or email the PEAK Technical Support Center:
- Chat with a live agent by using the PEAK Virtual Chatbot. Select the ‘Chat’ icon available on every page of PEAK. Type “Live agent” to learn more.
- Email: CBMS.Help@state.co.us
- Call: 800-250-7741 Monday-Friday, 7:30 a.m. to 5:15 p.m.
- Find information on your Health First Colorado benefits.
- Get quick answers to Frequently Asked Questions.
- Access the Health First Colorado Member Handbook.
- Learn how to request a Health First Colorado card.
- Find a nearby doctor, dentist, pharmacy, or other medical provider on our Find a Doctor page.
- Get free around-the-clock access to medical information and advice by calling Health First Colorado’s Nurse Advice Line at 800-283-3221.
If you still need help:
In person
To get in-person help, please visit your county of residence’s Department of Human Services or a local application assistance site.
They can help you with applying for Health First Colorado or questions about your benefits and co-pays.
By phone
To get help by telephone, please call your county of residence’s Department of Human Services or a local application assistance site.
Current Health First Colorado members have the option to call the Member Contact Center.
Toll Free: 800-221-3943 | State Relay: 711 | Fax: 303-866-4411
When you call you will need the member’s ID number, date of birth, and the last 4 digits of the member’s Social Security Number (SSN).
The Member Contact Center’s operational hours are Monday through Friday from 8 a.m. to 4:30 p.m. except for state holidays and the third Thursday of each month from 2 to 4:30 p.m. Phone applications are available Monday through Friday from 8 a.m. to 4 p.m.
Online
Chat with a live agent by using the PEAK Virtual Chatbot. Select the ‘Chat’ icon available on every page of PEAK. Type “Live agent” to learn more. Live chat is available Monday through Friday from 8 a.m. to 4:30 p.m.
You can also use PEAK Virtual Chatbot for help with
- Alerts on verifications, renewals, and payments due for each program
- Case number
- Program status and member status
- State Or Member ID for each household member
- Document received status for your last 5 documents
- Your last 5 letters (notices)
- EBT balance (you must provide your card number)
- Future SNAP and cash issuances
- View and print Medical ID card
- Submissions made on PEAK or the Health First Colorado and MyCOBenefits apps (you may have to provide a tracking number)