Need help? Did you know you can:

• Find information on your Health First Colorado benefits.
• Get quick answers to Frequently Asked Questions.
• Access the Health First Colorado Member Handbook.
• Learn how to request a Health First Colorado card.
• Find a nearby doctor, dentist, pharmacy, or other medical provider on our Find a Doctor page.
• Get free around-the-clock access to medical information and advice by calling Health First Colorado’s Nurse Advice Line at 1-800-283-3221.

If you still need help:

If you are a Provider, please see For Our Providers or contact our fiscal agent.

Health First Colorado (Colorado’s Medicaid Program) is administered by the
Colorado Department of Health Care Policy & Financing
303 E. 17th Avenue
Suite 1100
Denver, CO 80203
Note: In-person member support is not available at this location.
Phone: (303) 866-2993 · Fax: (303) 866-4411

Help us stop fraud: Report Provider Fraud or Member Fraud.

Media Inquiries: Contact Marc Williams

Colorado Open Records Act (CORA)

The Colorado Open Records Act (CORA), Colorado Revised Statutes § 24-72-201, et. seq., is a sunshine law that was passed in 1967 to create government accountability and transparency within Colorado. It allows public inspection of public records by any person.

A person who wishes to access public records held by the Colorado Department of Health Care Policy & Financing (the Department) may submit a request to the Department. All record requests must be submitted in writing via regular mail, email, fax, courier, or CORA portal. Records requests made via social media will not be accepted and must be resubmitted. Record requests that cite the federal Freedom of Information Act (FOIA) will be treated as though they were made pursuant to the Colorado Open Records Act.

The Department shall make every effort to respond to the request within three business days. The Department may issue an extension of up to seven (7) business days in response to a request if extenuating circumstances exist, as described in C.R.S. § 24-72-203(3)(b). The requestor and the Department may agree to a longer response period.

The three-day response time begins the first business day following the receipt of the request by the CORA Officer. A request received by the CORA officer after 4 p.m. or any day the Department is officially closed will be considered received as of the following business day.

The Department charges $0.25 per page for documents copied and $41 per hour for retrieval, research, and review following the first two hours of time expended to prepare a response to a CORA request pursuant to C.R.S. Sections 24-72-205(5)(a) & (6)(a)(b)]. Any cost charged to a requestor shall not exceed the actual cost of producing the records, in accordance §24-72-205(5)(a) and applicable law.

Work to prepare records for inspection will begin once payment of the fees has been received by the Legal Division of Department unless alternative arrangements have been made. If the actual cost exceeds the initial estimate provided by the Department, the actual cost will be billed to the requestor and the requestor will be required to pay that cost prior to production of the records. A person who wishes access to public records held by this Department should send a written request via the CORA portal, letter, fax, courier, or email to:

CORA Officer
Department of Health Care Policy & Financing
303 E. 17th Avenue
Suite 1100
Denver, CO 80203
Fax: 303-866-3552
E-mail: kathy.snow@state.co.us

CORA Public Records Portal

Americans with Disabilities Act (ADA)/Section 504

Governor’s Citizen Advocate
The Governor’s Citizen Advocate works closely with the Governor’s office, citizens, and the Department to resolve issues and educate consumers about their benefits. If you have been unable to receive the help you need through our Member Contact Center or your case manager, please contact the Governor’s Advocate.

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